Terms & Conditions

Order Delivery

We will use reasonable endeavours to process your order and despatch the product(s) within five working days of receipt of your order. Rural delivery addresses should allow for additional time. We shall not be liable for any delay with delivery. All products are subject to availability and we cannot always guarantee availability at the time of purchase. If a product you have ordered is unavailable we will notify you by email and advise you of the expected delivery date.

Deliveries can be made with either a signature required or no signature required. For a signature to be required on delivery, please select the “Signature required” box available under the Shipping Method section on the Online Order Form. We do not deliver to PO Boxes.

Prices

All prices shown are in NZ$ and include GST. Payments are required to be made in NZ$. Please note that prices are subject to change at any time.

Product prices do not include delivery charges.

Payment

Payment is by direct credit, bank transfer or credit card. We accept Visa, MasterCard, American Express and Diners Club credit cards.  A certified third party gateway (DPS) is utilised when processing credit card payments. You will be redirected to the payment page to enter your credit card details.

Customers who have approved credit will be invoiced and payment must be received by MITO by the 20th of the following month from the date on the invoice. Customers who do not have approved credit must pre-pay all orders, including delivery charges, before we can supply your order. Contact finance@mito.org.nz to apply for approved credit. MITO may initiate debt recovery action for any non-payment of amounts owing to MITO and the customer will be liable for any such collection costs incurred by MITO or our nominated agent.

Returns

If the product(s) supplied to you are damaged or faulty on delivery (e.g. there are missing pages), please advise us immediately at resourceorders@mito.org.nz. MITO will make all reasonable endeavours to arrange replacements for damaged or faulty goods provided the customer has notified MITO of such damage or fault within 14 days of receiving the goods and the damaged or faulty goods have been returned to MITO. MITO is not obliged to accept any other returns. 

Privacy

The personal information you have provided is securely stored and we will not release personal information to any third party except where required or permitted by law, where the individual has authorised us to do so or where disclosure is connected to the purpose for which the information is collected.

Copyright

All MITO material is the intellectual property of the MITO New Zealand Incorporated (MITO) and cannot be reproduced without express written permission from MITO. All rights are reserved.

Limitation of Liability

To the maximum extent permitted by law, MITO excludes all liability for damage, injury or loss arising directly or indirectly from any defect in or non-compliance of the product(s). In any event, MITO’s liability, whether in contract, tort or otherwise, for any loss, damage or injury arising directly or indirectly from any defect in or non-compliance of the product(s) or any other breach of MITO’s obligations under these Terms and Conditions shall not exceed the price of the product(s) ordered by you.

MITO shall not be liable for any consequential, indirect or special damage or loss of any kind whatsoever.

Variation of Terms and Conditions

MITO may at any time vary these Terms and Conditions.

Governing Law

These Terms and Conditions shall be governed by the laws of New Zealand.